Shipping policy
Last updated: October 5, 2026
1. Shipping Time
Our standard shipping time is 4–10 business days (Monday–Friday) from the date your order is placed, which consists of two stages:
Processing time: 1–2 business days
This includes order confirmation, quality checks, and packing. Orders are prepared by our fulfillment partners and dispatched from our international shipping hub.
Delivery time: 3–8 business days
Delivery time covers the period from our shipping hub to your doorstep.
Carrier
Every order ships free and fully tracked.
For orders within the United States, final-mile delivery is generally handled by:
- United States — USPS
The carrier information will also be available in your dispatch confirmation and tracking information.
We currently ship only within the United States.
Shipping is free on every order, and no taxes or duties are added at checkout for U.S. orders: the price you see is the price you pay.
Every order ships with tracking. You'll receive a tracking link by email once your order is dispatched, and you can follow your shipment at any time on our Track Your Order page:
https://weartalls.com/apps/parcelpanel
Please note that it can take 1–3 business days after dispatch for tracking to display its first carrier scan.
To avoid delivery issues, please double-check your shipping address before placing your order.
If you notice an error, contact us within 6 hours at help@weartalls.com so we can attempt to correct it before dispatch.
We cannot guarantee that the shipping address can be changed after the order has been dispatched.
2. Providing the Correct Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
A reminder to double-check this information may also be displayed on the thank-you page and in the order confirmation email.
If the address provided by the customer is incorrect and the parcel is:
1. Delivered to the incorrect address
If the order is successfully delivered to the address entered by the customer at checkout, we cannot guarantee a refund or free reshipment.
2. Returned to sender
A reshipment can be arranged for the applicable reshipment fee.
Alternatively, where appropriate, a refund may be offered minus shipping and other delivery costs already incurred, which are non-refundable.
If the shipping address entered by the customer was correct but the parcel was returned because of a courier error, such as being marked undeliverable despite accurate information, we will reship the order at no additional cost.
3. Failed Delivery or Unclaimed Packages
If a parcel is returned because the customer did not collect it or refused delivery, we can offer:
- Reshipment to the correct address for the applicable reshipment fee.
- A refund, minus shipping costs already incurred. There is no additional restocking fee.
To be eligible for a reshipment or refund under these circumstances, the customer must contact us within 30 days of the original delivery or return attempt.
Beyond this period, we cannot guarantee that a resolution will still be available.
4. Reshipment Fee Structure
| US Order Total | US Reshipment Fee |
|---|---|
| Under $25 | $7.99 |
| $25–$39.99 | $9.99 |
| $40–$59.99 | $11.99 |
| $60–$79.99 | $13.99 |
| $80+ | $16.99 |
These fees apply when a reshipment is required due to circumstances such as an incorrect customer-provided address, an unclaimed package, or another delivery issue attributable to the recipient.
5. Lost or Misdelivered Orders
If a parcel is marked as “delivered” but you have not received it, please contact us within 5 days of the delivery scan so that we can investigate the shipment and, where applicable, submit a claim with the carrier within the required timeframe.
We may ask you to:
- Verify that the shipping address on the order is correct.
- Check with neighbors, household members, building staff, or other individuals who may have accepted the package.
- Contact or check with your local post office.
- Confirm that the parcel was not left at a designated pickup point or secure delivery location.
If the shipping address was correct and the parcel cannot be recovered within 5 days, we will provide a replacement shipment at no additional cost.
If an incorrect address was entered by the customer, we may offer either a reshipment for the applicable reshipment fee or, where appropriate, a refund minus costs already incurred.
6. Tracking Stalled or Lost in Transit
If the tracking information shows no movement for 10 or more days, please contact us.
Where the shipment is determined to be lost or materially stalled in transit, we will arrange a replacement shipment at no additional cost.
If you do not want a replacement shipment, please contact us before the replacement is dispatched. Depending on the circumstances, we can instead offer:
- A replacement shipment plus a 10% refund, or
- A full refund.
We will work with the shipping carrier and fulfillment partner as necessary to determine the appropriate resolution.
7. Where Your Order Comes From
TALLS works with international fulfillment partners.
Your order is prepared, quality-checked, and packed by our fulfillment partners in China and shipped directly to your address in the United States.
We do not currently operate a U.S. fulfillment warehouse for outbound orders. This is why our standard delivery timeframe is 4–10 business days rather than the 2–3 day delivery commonly associated with domestic warehouse fulfillment.
This fulfillment structure also helps us maintain competitive product pricing.
Returns
Returns are not sent to China.
Approved returns are handled through our U.S. returns process. Customers must contact help@weartalls.com before sending a return.
Once your return is approved, our customer service team will provide the applicable U.S. return address and return instructions.
Please do not send a product to our corporate office, registered agent, or any other address without receiving return authorization first.
No customs fees or import duties are added to U.S. orders.
Questions About This Policy?
If you have any questions regarding shipping, tracking, delivery, or this Shipping Policy, please contact us:
Email: help@weartalls.com
Customer Service Hours:
Monday–Friday: 8:00 AM–5:00 PM ET
Saturday: 10:00 AM–4:00 PM ET
Sunday: Closed
You can also contact us through our Contact page:
https://weartalls.com/pages/contact-information
Who You're Buying From
TALLS (weartalls.com) is operated by:
VICTOR ECOM LLC
A Wyoming Limited Liability Company
Wyoming Secretary of State Filing ID: 2026-002073863
Principal Office:
8200 NW 41st Street
2nd Floor
Doral, FL 33166
United States
Mailing Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States
Registered Agent:
Registered Agents Inc
30 N Gould St Ste R
Sheridan, WY 82801
United States
Customer Support:
help@weartalls.com