Refund policy

Last updated: October 5, 2026

Thank you for shopping with TALLS. Every order is prepared with care, but we know that sometimes things don't work out — a pair of shoes that doesn't fit quite right, a parcel that had a rough journey, or simply a change of mind. That's okay. It happens, and we're here for exactly those moments.

Our promise is simple: if something isn't right with your order, we'll work with you to make it right. Our customer service team reviews and responds to customer inquiries personally, and we'll always work with you to find a fair and appropriate solution as quickly as possible.

1. What We Cover

You're covered by our 30-day guarantee: contact us within 30 days of receiving your order and we'll assist you.

  1. Damaged or defective on arrival — we'll send a free replacement by default, and you do not need to return the original item. If you'd rather not receive a replacement, we can issue store credit or a refund instead.

  2. Wrong item, size, or color received — we'll send the correct item at no charge, or process a refund if you prefer.

  3. Incomplete or missing parts — we'll reship the missing part(s) at no cost, or issue an appropriate partial refund if you'd rather not wait.

  4. Fewer items than ordered — we'll send the missing quantity or refund the missing portion of your order.

  5. Doesn't fit — we offer one free size replacement, with no return required. If you'd prefer not to receive a replacement size, we can discuss refund or store credit options.

  6. Breaks under normal use within 30 days of delivery — send us a photo showing the issue and we'll offer a replacement, store credit, or refund, depending on your preference and the circumstances.

Changed Your Mind?

No problem.

Change-of-mind returns are accepted within 30 days of delivery, and we do not charge a restocking fee.

2. Flexible Resolutions — Always Your Choice

To save you the inconvenience and expense of making a return, our customer service team may offer alternative resolutions, including:

  • A partial refund, while you keep the product
  • Store credit, which in some circumstances may be worth more than the original purchase value
  • A free replacement in another size

These alternatives are completely optional.

If you prefer to return the item and receive a refund in accordance with this policy, that option remains available to you.

3. Store Credit

Store credit is issued digitally and can be used toward eligible products available through weartalls.com.

Store credit does not expire.

Orders placed using store credit remain covered for:

  • Damaged products
  • Defective products
  • Incorrect items
  • Missing items or quantities
  • Products that break under normal use within the applicable guarantee period

This corresponds to scenarios 1–4 and 6 described above.

4. How to Get Started

Email our customer support team at help@weartalls.com within 30 days of delivery.

Please include:

  • Your order number
  • The name of the product
  • A brief description of the issue

In most cases, we'll ask for a quick photo or video showing the issue. This helps us resolve requests efficiently.

For products damaged during transit, photographs of both the product and the shipping packaging may be required so that we can document the issue with our shipping or fulfillment partners.

Returns

Once your return is approved, we'll provide you with:

  • Return authorization
  • Return instructions
  • The appropriate U.S. return address

Please contact us before sending anything back.

Many sizing, damage, defect, or incorrect-item issues can be resolved without requiring a physical return.

Unless the return relates to a verified defect, damage, or incorrect item, products being returned should be:

  • Unworn
  • Unused
  • In their original condition
  • In their original packaging

Do not send products to our corporate office, mailing address, or registered agent unless our customer service team specifically instructs you to do so.

5. Refund Processing

As part of resolving your request, our team may first propose one or more alternative solutions, such as:

  • A partial refund
  • A replacement
  • Store credit

Accepting an alternative resolution is entirely optional and is never a condition for receiving an eligible refund.

If you prefer, you may proceed with a return and refund according to the terms of this policy.

Once your eligible return has arrived at our designated U.S. return location and has been inspected in good condition, we'll process your refund within 7 business days to your original payment method.

Depending on your bank, credit card issuer, or payment provider, it may take up to 10 additional business days for the refunded amount to appear on your account or statement.

The same processing timeframe applies to eligible partial refunds.

You will receive confirmation once your refund has been issued.

6. Return Shipping Costs

Faulty, Damaged, Defective, or Incorrect Products

Once the issue has been verified using the requested photos or other evidence, your resolution will be provided at no additional cost to you.

In cases where we determine that no return is required, you may keep or appropriately dispose of the original item after receiving confirmation from our customer service team.

Voluntary Returns

For voluntary returns, including:

  • Change of mind
  • Preference changes
  • Fit-related returns when you choose a refund rather than the free replacement option

the customer is responsible for return shipping costs.

Please use a tracked shipping method and send the tracking number and proof of shipment to help@weartalls.com.

7. Good to Know

  • All returns must first be registered with and approved by our customer service team before being sent.

  • Unauthorized returns may experience processing delays and may not be accepted if they do not meet the conditions of this policy.

  • Please do not dispose of a damaged or defective product until our team has reviewed your case and confirmed that disposal is permitted.

  • If the item has already been discarded and no reasonable evidence of the issue can be provided, we may be unable to verify the claim.

  • Untracked return parcels that are lost or damaged during return transit remain the customer's responsibility. For this reason, we strongly recommend using a tracked shipping service.

  • Once store credit has been voluntarily accepted and issued as the agreed resolution to a claim, that resolution is considered final and the issued credit cannot later be converted into a cash refund for the same claim.

  • Orders purchased using previously issued store credit remain protected against damage, defects, incorrect products, and fulfillment errors, but are not eligible for additional goodwill compensation arising from the original claim.

  • For bundles or multi-item orders, refunds or replacements generally apply only to the affected product or quantity rather than automatically to the entire order.

  • If a product is no longer available, we will work with you to provide an appropriate alternative resolution.

  • Requests made outside the 30-day guarantee period may not qualify under this voluntary return policy. Any rights that cannot legally be limited by this policy remain unaffected.

8. Legal Rights

This Refund Policy provides protections in addition to any rights you may have under applicable law. It does not eliminate or restrict consumer rights that cannot legally be waived.

Your purchase from TALLS is made with VICTOR ECOM LLC, the company operating weartalls.com.

Customers located in the United States retain any applicable rights and protections provided by U.S. federal law and the consumer-protection laws of their state, including applicable rights concerning defective, incorrectly supplied, or materially misrepresented goods.

Please also review our Terms of Service for additional information governing purchases made through our website.

Questions About This Policy?

If you have questions about a return, refund, replacement, or this policy, please contact us:

Email: help@weartalls.com

Customer Service Hours:
Monday–Friday: 8:00 AM–5:00 PM ET
Saturday: 10:00 AM–4:00 PM ET
Sunday: Closed

You can also contact us through our Contact page:

https://weartalls.com/pages/contact-information

Who You're Buying From

TALLS (weartalls.com) is operated by:

VICTOR ECOM LLC
Wyoming Limited Liability Company
Wyoming Secretary of State Filing ID: 2026-002073863

Principal Office:
8200 NW 41st Street
2nd Floor
Doral, FL 33166
United States

Mailing Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States

Registered Agent:
Registered Agents Inc
30 N Gould St Ste R
Sheridan, WY 82801
United States

Customer Support:
help@weartalls.com

Website:
https://weartalls.com